Refund Policy
Thank you for shopping with Celestia The Label. We take great care to ensure that every product meets our quality standards before it reaches you. Please take a moment to read our refund and exchange terms below.
No Refunds or Exchanges
All sales with Celestia The Label are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect size, or personal preference.
We encourage you to check product descriptions, sizing information, and care details carefully before placing your order. If you have any questions about a product, feel free to contact us before purchasing.
Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please email us within 7 days of receiving your order at celestia.labell@gmail.com with your order number and clear photos of the issue.
Our team will assess the situation, and if the product is confirmed to be faulty, we will offer a replacement or store credit at our discretion.
Sale Items
All sale and discounted items are final sale and are not eligible for refund, return, or exchange under any circumstances, unless the product is faulty.
Contact Us
If you have any questions or concerns about your order, please contact us:
Email: celestia.labell@gmail.com
Website: www.celestiathelabel.com.au
We appreciate your understanding and support of our small business.
