General
We are proudly based in Sydney, Australia. All orders are packed with care from our local studio and shipped Australia-wide and internationally.
Orders are usually processed within 1–3 business days.
• Australian orders: Arrive within 3–8 business days after dispatch.
• Express shipping: Usually arrives within 1–3 business days after dispatch.
• International orders: Delivery times vary depending on location.
You will receive a tracking number via email once your order has been shipped.
All sales are final. We do not offer refunds or exchanges for change of mind, incorrect size, or preference.
If you receive a faulty or damaged item, please contact us within 7 days of receiving your order at celestia.labell@gmail.com with photos and your order number.
Once your order has been confirmed, we are unable to make changes or cancellations. Please double-check your address, product selection, and payment details before completing checkout.
We recommend gentle care to maintain the quality of your fabrics.
• Hand wash or use a delicate cycle in cold water.
• Avoid harsh detergents or bleach.
• Hang or lay flat to dry.
• Iron on low heat if needed.
Following these steps will help your pieces stay soft and last longer.
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
We accept Visa, MasterCard, PayPal. All transactions are secure and encrypted for your protection.
We do our best to photograph products in natural light to display colours as accurately as possible. However, screen settings, lighting, and devices may cause slight colour variations.
Some collections are limited edition and may not be restocked. If an item you love is sold out, we recommend signing up for restock notifications or following us on Instagram @celestia.thelabel for updates on future releases.
You can reach our team anytime at celestia.labell@gmail.com or through the contact form on our website www.celestiathelabel.com.au. We aim to respond within 1–2 business days.